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Patient Customer Service & Receptionist Skills - CPD Approved Training

CPD Accredited | Interactive Learning Materials | Gift: PDF Certificate + 1 Free Course | Tutor Support| Lifetime Access

Cambridge Open Academy

Summary

Price
£25 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
20 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
1 student purchased this course

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Overview

**2 in 1 Patient Customer Service & Receptionist Skills - CPD Approved Training bundle**

Did you know that exceptional customer service is at the heart of every successful business? In today's dynamic market, mastering the art of Patient Customer Service & Receptionist Skills is a crucial asset. This CPD Approved Training encompasses a comprehensive journey through the nuances of customer interaction. Delve into understanding the intricacies of positive customer relationships, effective complaint resolution, and meticulous due diligence, all while honing your problem-solving prowess over the phone.

Learning Outcomes:

  • Cultivate a profound understanding of the foundations of superior customer service.
  • Identify and embody the key characteristics that define outstanding customer service.
  • Explore the intricacies of managing and nurturing customer relationships.
  • Develop a strategic approach to handling and resolving customer complaints seamlessly.
  • Acquire the skills for meticulous customer due diligence.
  • Hone the art of effective problem-solving, specifically tailored for phone interactions.
  • Elevate your receptionist skills with theoretical insights into customer service excellence.

This Patient Customer Service & Receptionist Skills - CPD Approved Training Bundle Consists of the Following Courses:

  • » Course 1: Customer Care
  • » Course 2: Receptionist Skills

CPD

20 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Embark on this illuminating journey, where theoretical mastery of Patient Customer Service & Receptionist Skills paves the way for professional excellence. Equip yourself with the knowledge to navigate through the realms of customer interaction with finesse and precision. The course not only provides a theoretical foundation but also empowers you to grasp the subtle nuances of customer-centric practices. Elevate your career and become an indispensable asset in any industry that values customer service.

Course Curriculum:

  • Chapter 01: Introduction to Customer Service
  • Chapter 02: Characteristics of Good Customer Service
  • Chapter 03: Customer Relationship Management
  • Chapter 04: Handling Customer Complaints
  • Chapter 05: Customer Due Diligence
  • Chapter 06: Problem Solving Over the Phone

Who is this course for?

  • Aspiring receptionists looking to build a solid foundation in customer service.
  • Professionals aiming to enhance their theoretical understanding of customer interactions.
  • Individuals seeking to augment their skill set in handling customer complaints and due diligence.
  • Anyone aspiring to master problem-solving specifically tailored for phone interactions.

Career path

  • Medical Receptionist: £18,000 - £25,000 per year
  • Hospital Administrator: £20,000 - £30,000 per year
  • Dental Receptionist: £18,000 - £25,000 per year
  • Healthcare Customer Service Representative: £20,000 - £30,000 per year
  • Pharmacy Assistant: £18,000 - £25,000 per year
  • Clinic Coordinator: £22,000 - £35,000 per year

Questions and answers

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Certificates

Certificate of Completion (PDF)

Digital certificate - Included

After completing this Patient Customer Service & Receptionist Skills- CPD Approved Training bundle, you will be eligible for CPD certified certificates from Cambridge Open Academy.

For Customer Care, you will get CPD Certification Service (CPD UK)- accredited certificate, and for the other course, you will get CPD Quality Standards (CPD QS) accredited certificate from Cambridge Open Academy.

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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